Shipping policy
All orders are shipped from Shenzhen or Hong Kong, China, via secure, registered delivery with insurance.
DEFAULT Delivery Times
Express: 2 weeks to USA, EU, Canada, and Australia
Express: 1–1.5 weeks to the United Kingdom
Standard: 1–1.5 months to the rest of the world
UPGRADE Delivery
DHL/UPS/FedEx 3–7 days available for extra cost.
PHONE Number
Buyers from the EU, Canada, Mexico, and South Africa are required to provide a phone number.Without a phone number, your order will be downgraded and shipped via China Post, which may take up to 2 months for delivery.
All orders will be shipped to the address provided at checkout (NO P.O. boxes). Please ensure your address is complete and accurate.
LOST PACKAGE
If your package has not arrived within the estimated delivery time above, please contact us immediately. We will refund or resend lost packages at no extra cost, unless the loss is due to an incorrect address provided by the buyer.
Any doubts please reach out at info@omgsilk.com
